WELCOME TO START SMILING: DENTIST IN ESSEX, INGATESTONE

*Pain Free Dentistry in Essex
5 Market Place, Ingatestone,Essex, CM4 0BY
Call Today On 01277 353456
Or Email info@start-smiling.co.uk

Start Smiling Complaints Policy

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Linda Wright (Practice Manager).
  2. Whether a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him/her to Linda Wright (Practice Manager) immediately. If Linda Wright (Practice Manager) is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The team member will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period, or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing the letter will be passed on immediately to Linda Wright (Practice Manager).
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days. We will seek to investigate the complaint within 10 working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within 10 working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  6. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  7. Proper and comprehensive records are kept of any complaint received.
  8. If any patient is not satisfied with the result of our procedure then a complaint may be made to:
    • The Dental Complaints Service (08456 120 540) for complaints about private treatment
    • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body).

Would You Like To Transform Your Smile? Sign Up For Your Free Smile Analysis Today at Start Smiling

Free Smile Analysis

Free Smile Analysis

Meeting up with a team member at our practice or if you are nervous we can arrange to meet at our local coffee shop.

You can relax with a hot drink while you chat about how, and in what ways, Start Smiling can help to improve your smile.

Included in your smile analysis:

  1. Address your concerns and desires
  2. Discuss treatment options suitable for you
  3. See before & after photos and patient testimonials
  4. Offer of Interest – free finance options
  5. Opportunity to book your clinical assessment

“I had fantastic service from the moment I arrived! I had fairly extensive work done and was entirely painless, and I couldn’t of been happier with the results” Says Tom Trask

Sign Up For Your Free Smile Analysis



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Award Winning Dentistry at Start Smiling

Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex
Award Winning Best Dentist in Essex

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Some Of Our Happy Patients

Contact Start Smiling Today

5 Market Place
Ingatestone
Essex
CM4 0BY

Telephone: 01277 353456

Email: info@start-smiling.co.uk

Opening Hours

Monday: 9:00am – 7.00pm
Tuesday: 9:00am – 6:00pm
Wednesday: 9:00am – 6:00pm
Thursday: 9:00am – 6:00pm
Friday: 9:00:am – 1:00pm

Transport

We are easily accessible by train, being only 20 minutes away from Liverpool Street station.

If you plan on driving however, we also have plenty of room for parking at the free 2-hour carpark opposite the Practice.

Where we are located

Would you like to know more about how your information is protected and accessed? Please click on the relevant links below

Privacy Notice     Information For Patients     Cookie Policy

Complaints policy www.dentalcomplaints.org.uk

Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA, Tel: 0845 120540.

www.gdc-uk.org General Dental Council, 37 Wimpole Street, London, WG2 8DQ, Tel: 02078873800

Website last modified: Jan 18
84.61% of people surveyed last month, agreed their treatment was Pain Free!
*No Stress or Pain Says Matthew Scales

Start Smiling is a private dental practice. Dr Tony Aneiros BDS (Hons) MJDF (RCS Eng) (GDC: 83807). Dr Thomas Sealey Bchd (2006), MMedEd (GDC:104101)

WELCOME TO START SMILING: DENTIST IN ESSEX, INGATESTONE

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